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Bank of Mauston Selects IBT For
Internet Banking --Community bank partners
with software vendor to improve competitive positioning--
CEDAR PARK, Texas, Jan. 22, 2008 – Integrated Bank
Technology (IBT), a company that provides software applications to
community financial institutions across the country, announced that
Wisconsin-based Bank of Mauston has selected the company’s Internet
banking product. The bank has worked with IBT for several years and
will use the new product to improve security and add other
enhancements to the online banking experience of its
customers.
“The bank has used Internet banking in the past from
another provider, but we wanted a product that featured additional
layers of security and gave our customers immediate access to their
deposited funds,” JoAnn Johnson, COO at Bank of Mauston, said. “We
looked at a number of companies, but we chose IBT because of the
successful partnership that we’ve developed over the years. The ease
of use and ability to access every program from one screen were also
strong selling points.”
Integrated Bank Technology’s flagship product is
Integrated Bank Environment (IBE), a repository for not only a
financial institution’s core system, but also all of the ancillary
systems enabling everything to be tracked and managed from a single
system. The software provider also offers a number of applications,
including merchant capture, Integrated Fraud Detection and
Integrated Image Teller.
“IBT was also very willing to determine the true
needs of the bank before deploying a solution,” Kelly Murphy,
director of marketing at Bank of Mauston, added. “The team really
worked to customize everything to fit our particular needs.”
Since implementation, Bank of Mauston customers have
been able to access account information in real time and complete
tasks such as printing a copy of a cancelled check at home rather
than visiting a branch. This has decreased the number of calls that
the customer service department receives and made it easier to view
information when a customer request is received because the need to
move between multiple programs has been eliminated.
“IBT’s Internet banking product keeps us on the
cutting edge of technology,” Murphy explained. “Business is
conducted so fast now and people access their accounts at all times
of the day and night, so if we didn’t have the product we’d be
losing customers because we couldn’t address their needs.”
“Along with its leading technology, IBT’s support is
fantastic,” Johnson added. “When you call, instead of being routed
to a call center you speak with a technician who understands the
software and the help is immediate. We look forward to working with
IBT on more projects in the future.”
“An increasing number of business transactions can
be completed instantly and customers expect that same level of
technology from their financial institution,” Mark Dittman, CEO at
IBT, commented. “Banks that do not upgrade their technology will
fall further and further behind the curve, so it’s encouraging to
work with clients such as Bank of Mauston that are committed to
using technology to provide the highest level of service possible.”
About Integrated Bank
Technology
Cedar Park, Texas-based Integrated Bank Technology
(IBT) is a provider of software applications that facilitate
electronic exchange in order to manage and protect financial data.
IBT has successfully integrated more than 125 individual financial
institutions. IBT’s flagship solution, Integrated Bank Environment,
provides users a single, centralized database to view and manage all
customer relationships.
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